Common Questions
A list of answers to some of the most common questions regarding SimpleMDM
- How can I prevent the SimpleMDM profile from being removed from a device?
- Why is installed app inventory outdated or incorrect?
- How do I renew my Apple VPP token?
- How do I update an enterprise iOS app while in Single App lock mode?
- Can I install or update apps on an iOS device without prompting the user?
- Do you support Android?
- Can I upgrade a device to the latest version of iOS?
- How does single app lock/mode work? What is autonomous single app mode?
- Can the Settings system app be blocked or hidden?
- Device name vs. SimpleMDM name - what's the difference?
- If I remove an app from an app group, will it delete it from the devices?
- If I disable the App Store can I still install apps via SimpleMDM?
- Why isn't location tracking working?
- How do I add my existing devices to Apple's Device Enrollment Program (DEP)?
- Why is my device prompting to sign-in to iTunes when installing apps?
- How do I add Web Clips to an App Restrictions profile?
- Why is a device quarantined when it shows no violations?
- Why isn't the "Update iOS" feature working?
- How do I renew my Apple DEP token?
- Why hasn't my device checked in recently?