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Common Questions

A list of answers to some of the most common questions regarding SimpleMDM

  • How do I remove a device from MDM?
  • How do I renew my Apple VPP token?
  • How can I prevent the SimpleMDM profile from being removed from a device?
  • Why is installed app inventory outdated or incorrect?
  • Why is my device prompting to sign-in to iTunes when installing apps?
  • How do I renew my Apple DEP token?
  • Can I upgrade a device to the latest version of iOS?
  • Do you support Android?
  • Can I install or update apps on an iOS device without prompting the user?
  • How do I update an enterprise iOS app while in Single App lock mode?
  • Device name vs. SimpleMDM name - what's the difference?
  • How do I get started with SimpleMDM? A quick start guide.
  • Can the Settings system app be blocked or hidden?
  • How do I add Web Clips to an App Restrictions profile?
  • Why is a device quarantined when it shows no violations?
  • How does single app lock/mode work? What is autonomous single app mode?
  • If I remove an app from an app group, will it delete it from the devices?
  • Why isn't location tracking working?
  • How do I add my existing devices to Apple's Device Enrollment Program (DEP)?
  • If I disable the App Store can I still install apps via SimpleMDM?
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  • Planning Your Deployment
  • Account Setup
  • Enrolling Devices
  • Device Management
  • App & Media Management
  • Advanced Features
  • SAML Integration Guides
  • Common Questions
  • Error Messages
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